Return Policy

Return Policy

At PRESENCE AU, we want you to be thrilled with your purchase. If, for any reason, you're not satisfied with your order, we're here to help. Please read our return policy carefully to ensure a smooth return process.

Returns:

  1. You have 30 days from the date of delivery to return eligible items.
  2. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  3. Exclusions: Personalized or customized items, as well as gift cards, are non-returnable.

Initiating a Return:

  1. Contact Us: To initiate a return, please contact our customer support team at presenceclothing@outlook.com with your order number and details of the item you wish to return.

Refunds:

  1. Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  2. Refund Method: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.

Exchanges:

  1. Exchange Process: If you need to exchange an item for a different size or colour, please contact our customer support team. We'll guide you through the exchange process.

Shipping:

  1. Return Shipping: You will be responsible for paying for your return shipping costs. Shipping costs are non-refundable.
  2. Incorrect or Damaged Items: If you receive an incorrect or damaged item, please contact us immediately. We will provide instructions for returning the item and arrange for a replacement.

Questions and Assistance:

  1. Customer Support: If you have any questions about our return policy or need assistance with a return or exchange, please reach out to our friendly customer support team at presenceclothing@outlook.com.

Policy Updates:

  1. Policy Changes: We reserve the right to update or modify our return policy at any time. Please review this page periodically for any changes.

Thank you for choosing PRESENCE AU. Your satisfaction is our priority, and we're here to make your shopping experience exceptional.